Safe River Cruising with Uniworld’s Elevated Health and Security Protocols

Uniworld have taken careful measures so you can travel without worry. As an experienced traveller you are well informed, prepared and mindful. Uniworld approaches every cruise with that same thorough diligence. Stringent sanitation and security protocols on board their ships are nothing new. They not only remain Uniworld’s top priorities but are being escalated as they face the current challenge of this COVID-19 era.

As Uniworld learn more from Cruise Line International Association (CLIA) and the World Health Organization (WHO) they will look to adopt their health and safety recommendations and continue to update these for your added peace of mind. Health and safety assurance is always a priority for your Uniworld cruise experience.

Health and Sanitation Protocols

General Measures:

• All guests must complete a health screening prior to embarkation.
• Gloves, face masks and small bottles of hand sanitiser will be readily available for each guest.
• All guests and crew are required to sanitise their hands when entering public spaces, when coming back on board the ship each day, and before each meal.
• Housekeeping staff disinfect all public area touch points and hot spots throughout the day, including all handrails and door handles.
• Fruits, cookies, chips, nuts, candies or other treats are now served to individual guests by the crew only. These treats are no longer available for self-service.
• Disinfectant wipes are available throughout the ship, including at coffee stations and in the public toilets.
• Any onboard payments are processed using a contactless payment method and credit card machines are wiped after each pin entry.
• All coffee table books, magazines and brochures have been removed from public use. Guests can access these reading materials via Uniworld’s complimentary PressReader app on their mobile devices.
• Crew wash their hands frequently when handling guest luggage. Disembarkation luggage is kept separate from embarkation luggage to avoid cross-contamination.

Onboard Dining:

• All meals are now served by culinary and waitstaff, with no self-service allowed during buffets.
• All restaurant dining now has reserved seating, with guests at the same table, with the same people, each day.
• To limit the total number of guests in a restaurant at a time, Uniworld have introduced two seating times for each meal.
• Items that are usually shared, like bread and butter, are now served to each person individually.
• All touch points, like chairs and salt and pepper shakers, are immediately disinfected after each seating.

Staterooms and Suites:

• All staterooms and suites are thoroughly cleaned on a daily basis.
• All air-conditioning filters are cleaned and disinfected on each embarkation day before rooming takes place.
• Umbrellas are now only available in rooms for individual use, with no shared umbrella stands in public areas.
• In-room chocolate candy bowls are replaced at the end/beginning of each cruise.

Excursions:

• All buses are cleaned and wiped with disinfectant before each use.
• Face masks are also available on the buses, in addition to the staterooms.
• Vox boxes are sanitised prior to embarkation and after each excursion.

Uniworld Crew:

• All crew receive professional health and hygiene training (HACCP) by an external consultant before each ship begins its sailing season, including training on how to look for COVID-19 symptoms.
• All crew strictly adhere to social distancing requirements.
• All crew undergo regular health screenings and are quarantined immediately if symptoms are present.
• Hand sanitiser is readily available and mandated for use in all crew areas.
• Crew quarters, public and private, are sanitised regularly.
• All crew meals are served, with no self-service allowed.

Please note that while Uniworld believe these protocols to be the appropriate steps in protecting the wellbeing of their guests and crew, they will continue to evaluate and make changes if they are deemed to be ineffective or if they negatively impact the wellbeing of guests and crew. Uniworld are actively reviewing additional health and sanitation steps and will add them to these protocols upon approval.

Health and safety features may vary on ships not owned and operated by Uniworld for certain non-European itineraries. Nonetheless, ships not owned and operated by Uniworld do adhere to high standards for sanitation and safety.

Safety and Security Protocols      

• All outside doors and access to the interior of the ships are locked when docked. Only registered guests can access the ship using a key card.
• All guests and luggage are verified against the manifest at check-in.
• Guests have 24/7 access to the front desk.
• Key card scanners with facial recognition are utilised at the gangway.
• Cameras are present at the entrance of the ship and in public areas, and are monitored by reception staff.
• Trained security staff are posted at the gangway 24 hours a day.
• Ships are patrolled by trained staff 24/7.
• All deliveries are thoroughly inspected before being brought on board.

Please Note: Security features implemented on Uniworld owned and operated ships only. Security features may differ by itinerary.

With these escalated health and safety protocols in place, you can plan and book your Uniworld river cruise with confidence that your wellbeing and enjoyment will be looked after throughout every step of your journey.