Guests Share Praise for Cosmos’ Tour Directors & Drivers

Cosmos brings a range of hassle-free holidays to destinations across Africa and the Middle East, Asia, Europe and the UK, North America and South America. Their itineraries take care of all the necessities from comfy stays to the must-sees, with plenty of freedom to holiday the way you please.

Tours in their worldwide collection are escorted by Tour Directors and Drivers who make sure everything runs smoothly, as well as sharing local insights and tips along the way. They work hard to enrich every journey – and our clients notice. Here are some things our clients love about the outstanding efforts of Cosmos’ Tour Directors and Drivers.

What Our Clients Say

It is clear that the Cosmos Tour Directors and Drivers are stand outs, and our clients sing their praises time and time again. Connecting with new destinations is made all the more possible when they are showcased by people who are passionate about sharing them with guests.

“Our Tour Director was well spoken, polite and enjoyed a good sense of humour. His knowledge of the colourful history of Ireland and its people was extensive and enriched our enjoyment of the tour considerably,” says Roger and Louise who joined Cosmos’ Irish Discovery.

Bob and Jan did the same trip, albeit on different dates, and reported that their Tour Director was very informative and provided suggestions on where to eat and shop. Plus, their driver even brought the group lovely fresh strawberries and homemade biscuits – no wonder they say it was the best tour they have been on!

Drivers are certainly not overlooked by Cosmos guests and their efforts are admired and appreciated. From narrow laneways to windy mountain ranges, they are complimented on their ability to navigate often-challenging road conditions and to do so with a smile. They work tirelessly with Tour Directors to make every journey comfortable, and memorable, for travellers.

Jeff and Elizabeth agree that the Cosmos team enhanced their Grand Tour of Britain and Ireland. “Our tour guide (Andrew) and coach driver (Steve) worked extremely well together. The sights we saw were nothing short of fantastic, but Andrew added so much more with his commentary and stories along the way!”

It truly makes a difference when you can explore new places with someone who is well versed in the ins and outs of the destination. Michelle spent 15 days Exploring America’s National Parks with a guide whose “knowledge of the national parks we were visiting was awesome, as he has done long hikes in most of them.”

As well as sharing knowledge and insights, having experts take care of all the logistics so you can just sit back and get the most out of your time away is priceless. Bachik and Maria explored South America with Cosmos and were grateful for the helping hand of their Tour Director, meaning more time to take in the incredible highlights of their Ultimate South America journey.

“I would like to commend our Tour Director, Fernando Bordallo. I have nothing but praise and admiration for him. He gave clear and precise instructions and showed such patience when asked the same question umpteenth times. He showed engagement with his ‘Cosmos family’ as within a couple of days he knew all his travellers by name and faces. He was very responsible, making sure that no one was left behind and if any member was not accounted for, he would go looking for the person. He showed empathy for his ‘flock of sheep’ as when any member was unwell, he kept an eye on that person.

He was as meticulous as one could possibly be with his paperwork/prep work: Boarding passes were on hand for all the flights: Iguassu Falls, Buenos Aires, Lima, Cusco, Juliaca, and finally Lima where our tour ended. Fernando and the local guides would lead us to the airport check-in counter and ensure that all his travellers were safely checked through then he would be the last to go through.

Porters were organised to collect our luggage from the coach to the airport check-in counter and from the carousel of the airports when we landed. Train tickets were ready to Aguas Calientes, the quaint town closest to the "Lost City of the Incas", and he had entry tickets ready for our admission to Machu Picchu.

It could not have been an easy job to handle 35 people of different nationalities and personalities. I could not begin to imagine the after-hours he puts in when we retire for the night. His time keeping and management flair indicated his dedication to his job. He did his job to the best of his abilities and he carried himself well professionally.”

It is this level of care and organisation that makes travelling on a tour with Cosmos so hassle-free. All the details and logistics are looked after, so guests can take in the sights and focus on the incredible experiences along the way. Want to hear more? We have over 1,750 reviews from our past clients who have travelled with Cosmos and have kindly shared their experiences with us, and you!