Overall, the trip was great, a bit of an eye opener, the crew's on both the Junk and the Marguerite were excellent, exceptionally helpful with the older & disabled guest's but extremely helpful with everyone, always a smiling face, particularly when getting on and off ships onto small boats, which was often, the welcome cold cloth & drink were always
...read more very welcome! The Hanoi Pullman was first class hotel, beautiful spacious room, well positioned, food average, service average, lack of English spoken in key areas, reception, bars and restaurants. I completed Pullman's survey and had a reply from the GM, Pieter De Weerd within a day to apologise about lack of English and stating it was difficult to get good bilingual staff, but paying guests don't really need to know his problems, particularly when our guides emphasised how much importance is paid in schools to learn English.
The Shinta Mani in Siem Reap, was excellent, well located, staff were exceptional, beautiful room, the breakfast buffet was outstanding, there were small quantities on display, many on ice and as soon as displays needed replenishment, it was done, the staff were helping before you even knew you needed help, always smiling, the Cambodian people are truly a wonderful people, we ate in the hotel because of dietary considerations, the food was exceptional and hot, the wine cold, English widely spoken or understood, the Pullman and Grand could learn a lot from this Hotel, I will recommend it to anyone travelling to Cambodia. The Grand in Saigon was first class hotel, well located, spacious room, lovely bars and restaurants but like the Pullman, even less English spoken or understood, even finalising bills in bars and restaurants was a major task and took many attempts with sign language to get it right, similar problems to Pullman with staff, the food was average and cold, Patricia's soup had "a piece of metal" in it and was sent back, wine not cold. Overall a great holiday, some highlights were Ha Long bay, the Sampan, the Rickshaw ride was wild, the Guides were all excellent, their local knowledge was exceptional, down to names and dates, years, etc. Well done Global Journeys & Travelmarvel. Thank you again!