Firstly, I would like to commend Hannah on her outstanding support before, during and after my booking. She was very responsive, very informative and addressed every question I had, even making suggestions for some of my queries. I would be looking for her to handle any of my future tours again.
Having sailed on an Avalon river cruise before, it
...read more was difficult not to compare that experience with this European Christmas markets river cruise with Viking. Overall, I would prefer Avalon over Viking with the caveat that I sailed Avalon just before Covid and I don't know what their standard is like today. I will know soon as I'm already booked for another Avalon river cruise next Aug.
We found the Viking crew not as proactive in engaging with passengers, especially when there is an expectation that we be well informed of pertinent details to do with docking and departure times for each day of sailing. While most of what we needed to know was available somewhere, it took effort on our part to hunt down information. A number of passengers also mentioned the same observation.
Our cabin was also smaller than the Avalon equivalent making movement quite restrictive. Certainly the in-room TV channels were inferior in terms of variety with mainly news channels dominating. As far as meals go, again they were lacking in standard and variety with very few standout dishes compared to what we remember getting from Avalon. Another area of disappointment for us was the absence of two-seater dining tables for occasions when we wanted a quiet dinner by ourselves, in contrast with what Avalon offered, though not sure if this ship's dining room was configured differently to other Viking ships.
When it came to shore excursions, the crew was mostly disorganised and caused confusion among the travellers as to which group or bus they should be on. This happened a lot during our journey. That aside, the holiday was great outside the ship and I managed to tick this cruise off my bucket list. If you've never experienced an European Christmas markets tour, this itinerary could be the one.